Policies

Please keep cost containment in mind and carefully evaluate your needs when ordering. Nutritional Services management may adjust quantities as necessary to prevent waste.

Per administration directive, please consider the following:

Duration of meetings less than 50 minutes should not require a food request. Reusable items such as carafes, trays, baskets, etc. that are not returned will incur an additional charge for replacement.

Please confirm meeting room before submitting a request.

SJHHC Catering welcomes the opportunity to serve you. In order to successfully respond to your needs, the following policies and procedures apply to all catering orders:

Hours of Operation:   6:30 A.M. to 3:30 P.M. Monday thru Friday. Events outside this timeframe may be subject to an additional labor charge.

Late Notice:   Any food request submitted within 72 hours of the event may or may not be feasible based upon SJHHC’s financial commitment to food inventory. Substitutions will be provided based on current food supply.

Booking & Payment:   SJHHC will confirm your order within 24 business hours by Cater Trax software system, phone and / or e-mail. Hospital department events require cost center verification prior to the event. Hospital and outside clients may pay by credit card. (credit card information must be submitted when placing order)

Service Charges:

For deliveries or pick ups before 6:30 A.M. or after 3:30 P.M.,  an additional charge of $25 may be assessed for each hour staff must stay to set up or retrieve equipment.

Any additional staffing needed for weekend events will incur a $25.00 per hour charge with a 3 hour minimum.

If we have to make a return trip to deliver or pick up equipment due to locked rooms, meetings running late, equipment moved to another room, or any reason that requires us to make a return trip without prior notice, an additional $15 charge will be charged.

If we agree to honor a function request that does not meet the 72 hour submission criteria, a late fee of no more than $25 may be assessed.

Tables & Room Set Up:   Customers are responsible for booking a conference room. Please remember to add one hour to start and finish time for set up and clean up.

Leftover Policy:   Based on public health and safety concerns, we are not allowed to package leftover food. The proper handling of any leftovers that may be taken is your responsibility. There are also limitations on food that can be left out for extended periods of time.  Clients are not allowed to take our baskets, platters, trays or other equipment from events.  Any missing equipment will be billed to the client.  Thank you for your understanding.

Cancellations:   Any event that is not cancelled in Cater Trax within 48 hours of the event may be charged based on the purchase of products.

Linen / China:   Any linen or non disposable service ware (silverware, china plates, etc.) will be up charged $1.25 per person. These funds aide in covering additional labor (set up, clean up, washing), chemical expense and replacement expenses as needed.

Off-Site Delivery Fee: $25 Delivery Service Fee

Non SJHHC requests:   Will be approved on a “business permitting” basis (based on internal catering, staffing & conference room availability). A signed contract must be submitted two weeks prior to the event. A 50% non refundable deposit may be required.